PRIVACY POLICY FOR LACRELLA

Effective Date: September 20, 2026

At Lacrella (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information of our customers and visitors located in the United States. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or interact with our services.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

1. Eligibility and Age Restriction

Our Site and services are strictly intended for individuals who are at least 18 years of age or older. We do not knowingly collect, solicit, or maintain personal information from individuals under the age of 18 in compliance with the Children’s Online Privacy Protection Act (COPPA) and applicable US state laws. If we learn that we have collected personal data from anyone under 18, we will delete that information immediately.

2. Information We Collect

We collect several types of information from and about users of our Site, including:

A. Information Provided Directly by You

• Order & Delivery Information: When you make a purchase, we collect your first and last name, billing address, shipping address, email address, and phone number. We operate exclusively through guest checkout; we do not offer user account registration on our Site.
• Marketing & Communications: If you sign up for our newsletter or email updates, we collect your email address. You may opt out of marketing communications at any time by clicking the “Unsubscribe” link in any promotional email.
• Customer Support Data: Information you provide when contacting us via email regarding inquiries, order status, or feedback.

B. Payment Information

All payment transactions are processed securely through our third-party payment gateway, Paygate.to. Lacrella does not collect, store, or process complete credit card numbers or sensitive financial credentials on our servers. All transaction details are submitted directly to Paygate.to and are governed by their respective privacy policy and security standards.

C. Automated Data and Cookies

When you navigate through our Site, we may automatically collect standard usage information, such as your IP address, device type, browser characteristics, operating system, referring URLs, pages viewed, and access times through cookies, log files, and web beacons.

3. How We Use Your Information

We use the information we collect for the following operational and legal purposes:

• Order Fulfillment: Processing transactions, arranging shipping, delivering purchases, and sending order confirmations, tracking numbers, and updates.
• Customer Service: Responding to inquiries, processing refunds, and troubleshooting order issues.
• Marketing Communications: Sending promotional newsletters and announcements (only if you have opted in).
• Site Optimization & Security: Monitoring usage trends, improving website navigation and performance, and protecting our Site against fraudulent or unauthorized transactions.
• Legal Compliance: Complying with applicable US legal obligations, legal proceedings, or government requests.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties for monetary compensation. However, to operate our business and fulfill your orders, we disclose personal information to trusted third-party service providers as detailed below:

A. Third-Party Suppliers & Order Fulfillment (Dropshipping)

Lacrella operates on a direct-to-consumer dropshipping model. When you place an order on our Site, we share necessary order details—specifically your name, shipping address, phone number, and ordered item specifications—with third-party product suppliers and manufacturers (including independent suppliers accessed via Alibaba) for the sole purpose of packaging and shipping your purchase directly to you.

B. Service Providers

We share relevant personal data with third-party service providers that assist us in operating our business, including:

• Payment Processors: Paygate.to for secure payment transaction handling.
• Email Marketing Platforms: Third-party email management software used to deliver our newsletter and promotional communications.
• Hosting & Analytics: Web hosting providers and web analytics services that enable our Site to function efficiently.

C. International Data Transfers

Because our independent manufacturing and fulfillment partners may be located outside of the United States, your name and shipping details will be transmitted internationally to enable order delivery from overseas suppliers to your US address.

D. Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe in good faith that such action is necessary to protect the rights, property, or safety of Lacrella, our customers, or the public.

5. Cookies and Tracking Technologies

We use essential and functional cookies to support core e-commerce features, such as maintaining items in your shopping cart during your session and remembering your site preferences. You can manage or disable cookie settings directly through your web browser. Please note that disabling essential cookies may impact your ability to check out or use certain features on our Site.

6. Your US Privacy Rights

Depending on your US state of residence (including California, Virginia, Colorado, Connecticut, and Utah), you may have specific rights regarding your personal information under state privacy legislation:

• Right to Know / Access: The right to request information about the categories and specific pieces of personal data we have collected about you over the past 12 months.
• Right to Delete: The right to request the deletion of personal information we have collected from you, subject to certain legal exceptions (such as maintaining records to complete an outstanding order or comply with tax obligations).
• Right to Correct: The right to request corrections to inaccurate personal data maintained about you.
• Right to Opt-Out of Sale or Targeted Advertising: We do not sell your personal data for monetary compensation. If we engage in data sharing that falls under statutory definitions of “targeted advertising” or “sharing,” you have the right to opt out.
• Non-Discrimination: We will not discriminate against you for exercising any of your statutory privacy rights.

To exercise any of these rights, please contact us at business@lacrella.com. We may need to verify your identity before processing your request.

7. Data Security and Retention

We implement administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

We retain your personal information (such as order details) for as long as necessary to fulfill the purposes outlined in this Privacy Policy, resolve customer disputes, maintain accounting records, and satisfy legal obligations.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our operational practices or applicable legal requirements. Any modifications will be posted directly on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us via email at:

Lacrella Customer Privacy Support

Email: business@lacrella.com